If the transaction does not go as planned, I am guided to find a quick and fair solution.
on average to close my problem permanently
satisfaction rate on dispute resolution
years of legal experience for our legal committee
19% of exchanges result in dissatisfaction, often because the quality of the good or service sold does not meet expectations.
If I have a problem with my transaction, I let Tripartie guide me and answer simple questions in a few clicks. Tripartie helps me find an amicable agreement, failing which the platform's arbitrators analyze the situation before making an informed decision.
Find common ground quickly
I communicate more information about the dispute from my personal space Tripartie.
I have the option of making a counter offer to the seller or requesting a full refund.
An agreement is quickly reached. If not, an arbitrator takes charge.
If no agreement is reached, an arbitrator makes an impartial decision.
I submit to an independent referee any information I wish, such as video or photos.
The referee makes a reliable and explained decision.
In addition to the principles of transparency, fairness, objectivity and impartiality that guide its resolution process, Tripartie is committed to certain key values:
My personal data is confidential and the documents provided are encrypted.
I have easy access to all useful information about my current dispute.
The procedure created by Tripartie is intuitive and 100% digital for a quick resolution.
The Tripartie team will accompany you at every step of the transaction.
You are a buyer:
Once your offer to purchase is accepted, Tripartie places your payment on a secure account. Your payment is only transferred to the seller once the transaction is validated. In case of shipping, Tripartie follows and verifies the delivery. You are thus assured to obtain an article in conformity with your expectations.
You are a vendor:
Tripartie ensures the solvency of the buyer by placing his payment on a secure account before the delivery of the goods. In case of shipping, Tripartie follows and verifies the delivery. Once the transaction is validated, the payment is automatically transferred to your wallet Tripartie. You are thus assured to be paid in full and immediately.
What if something goes wrong?
Tripartie acts as a neutral third party and resolves the dispute quickly.
The funds paid via the mobile application Tripartie are secured with our banking partner until the end of the transaction. Thanks to the blocking of the funds, you have an inspection period allowing you to: check the object of the transaction, and return it to the seller in case of non-conformity in order to be refunded immediately.
The initiation and processing of a dispute does not involve any additional costs, neither for the buyer or customer, nor for the seller or service provider.
The funds paid via the mobile application Tripartie are secured with our banking partner until the end of the transaction. Thanks to the blocking of the funds, you have an inspection period allowing you to: check the object of the transaction, and return it to the seller in case of non-conformity in order to be refunded immediately.
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