For my purchases and sales
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🔒 +1,000,000 ads are secured every month with Tripartie!
Tripartie protects me in the event of a dispute with the buyer or seller
If the transaction does not go as planned, I am guided to find a quick and fair solution.
- Easy to use, no assistance required
- Fast and at no extra cost
- Transparent and protective of my interests
on average to definitively close my problem
satisfaction rate on dispute resolution
years of experience in Law for our Legal Committee
Peer-to-peer sales are risky
19% of exchanges result in dissatisfaction, often because the quality of the good or service sold does not meet expectations.
- Damaged or in poor condition
- Poorly delivered services
- Discovery of a hidden defect
How does it work?
If there is a problem with my transaction, I am guided by Tripartie and answer simple questions in just a few clicks. Tripartie helps me to find an amicable agreement, if this is not possible, the platform's arbitrators analyse the situation before making an informed decision.
1. Amicable discussion
Quickly find common ground
Explanation of the situation
I can communicate more information about the dispute from my personal space Tripartie.
Counter-offer of price
I have the option to make a counter-offer of price to the seller or ask for a full refund.
An agreement is often reached!
An agreement was quickly reached. Otherwise, an arbitrator takes charge.
2. Intervention of an arbitrator
If no agreement is reached, an arbitrator renders an impartial decision.
Sending Evidence
I submit to an independent referee any information I want, such as a video or photos.
A fair decision is made!
The arbitrator renders a reliable and explained decision.
Our Values
In addition to the principles of transparency, fairness, objectivity and impartiality that guide its resolution process, Tripartie is committed to respecting certain key values:
Privacy & Security
My personal data is confidential and the documents provided are encrypted.
Accessibility and listening
I have easy access to all the relevant information about my ongoing dispute.
Speed and simplicity
The procedure created by Tripartie is intuitive and 100% digital for quick resolution.
Frequently Asked Questions
The team Tripartie Accompanies you every step of the way.
If you are a buyer:
Once your offer to purchase has been accepted, Tripartie Place your payment in a secure account. Your payment is only transferred to the seller once the transaction has been completed. In case of shipment, Tripartie Tracks and verifies delivery. So you are guaranteed to get an item that meets your expectations.
You are a seller:
Tripartie verifies the buyer's solvency by placing his payment in a secure account before the handover of the property. In case of shipment, Tripartie Tracks and verifies delivery. Once the transaction is validated, the payment is automatically transferred to your wallet Tripartie. So you are guaranteed to be paid in full and immediately.
And if something goes wrong?
Tripartie acts as a neutral trusted third party and resolves the dispute quickly.
Funds disbursed via the mobile app Tripartie are secured with our banking partner until the end of the transaction. Thanks to the blocking of funds, you have an inspection period allowing you to: verify the object of the transaction, and return it to the seller in case of non-compliance in order to get a refund immediately.
There are no additional costs for the buyer or customer, as well as for the seller or service provider.
Funds disbursed via the mobile app Tripartie are secured with our banking partner until the end of the transaction. Thanks to the blocking of funds, you have an inspection period allowing you to: verify the object of the transaction, and return it to the seller in case of non-compliance in order to get a refund immediately.
See the Help Center