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Say goodbye to complaints and disputes on your marketplace with the power of AI ⭐

  • Automate 82% of claims
  • Resolve residual disputes 2x faster
  • Increase your commissions by +26%
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Already adopted by +50 teams

3 out of 4 users will not return to your platform if they are disappointed due to a dispute

Support your users in the event of a problem or dissatisfaction and guide them through a procedure 100% dedicated to marketplaces.

Reassure your users

Boost your traffic

Preserve your image

Dissatisfaction is costly and clogs up your customer service

7% of disputes on platforms with secure payment
45 minutes are spent by customer service on each complex case
65% of resolutions fail and don't generate commission

Adopt an out-of-the-box and intelligent resolution journey

In just a few lines of code, you can integrate a complete solution into your platform's purchasing journey in your dissatisfaction prevention and management style.

Your users are guided to find an amicable solution

The buyer describes the claim in detail and provides evidence. The Tripartie robot provides a fair outcome and protects both parties. The seller responds by accepting or rejecting the offer.

Your team only focuses on the most difficult cases

The dashboard enables your customer service department to make quick and fair decisions. The Tripartie algorithms and shared database provide you with additional reliable information to facilitate arbitration.

Tripartie's powerful AI supports you

User profiles are automatically scanned for potential fraudsters and suspicious behaviour. The evidence they send is checked to prevent counterfeiting.

Automate day-to-day operations

Our Webhook library allows you to map your processes and apply decisions, such as full or partial refunds. Limit the impact on your customer service and focus on value-added tasks!

Other features of the Tripartie Resolution Center

Counter-offer of price

The buyer can request a partial or full refund from the seller if he demonstrates that the agreed quality is not up to par.

Returns Management

In the event of an agreement between the buyer and the seller to return the item, Tripartie secures the resending of packages.

Fraud

Profiles are automatically monitored to detect fraudsters and help your customer service team with decision-making.

In your colours

The dispute resolution journey is fully customizable to extend your platform's user experience.

Notification management

At each important step, the user receives an explanatory and colour-coded notification email sent by Tripartie.

Dashboard

Track the progress of your platform's transactions in real time and export the data you need for your analyses.

Businesses of all sizes use Tripartie

The Le Trico app is a platform for buying and selling fashion items between individuals in New Caledonia. Unique in its kind, Le Trico tends to replace players such as Vinted and other historical platforms. The Trico uses the solution Tripartie to reassure its users and boost its traffic.

Kumulus Vape is one of the main players in the online sale of products dedicated to the world of vaping. As a committed player in the fight against tobacco, Kumulus Vape offers a unique choice of high-performance products. The company, listed on Euronext Growth, calls on Tripartie to protect its brand image on the second-hand market.

Swiss Marketplace Group chooses Tripartie to secure the transactions of its platforms. The group has a strategic challenge to migrate to a transactional-based business model, and therefore faces the need to secure transactions for individual users on its multiple platforms.

Why Adopt Tripartie

82%

complaints automatically resolved by users themselves

2x

Less time spent by your customer service department on each residual dispute

+26%

additional commissions generated on average for your platform

100%

GDPR and Digital Services Act compliant and compatible with all payment providers

Star Star Star

Tripartie Resolution Center: everything you need for smooth transactions

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