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With just a few lines of code, you can integrate a complete solution for preventing and managing dissatisfaction into your platform's purchasing process.
The buyer describes his claim in detail and provides evidence. The Tripartie robot proposes a fair outcome and protects both parties. The seller responds by accepting or rejecting the offer.
The dashboard enables your customer service department to make quick and fair decisions. The Tripartie algorithms and shared database provide you with additional reliable information to facilitate arbitration.
User profiles are automatically analyzed to detect potential fraudsters and suspicious behaviors. The evidence they send is verified to prevent forgery.
Our Webhooks library allows you to draw your processes and apply decisions, such as full or partial refunds. Limit the impact on your customer service and focus on value-added tasks!
The buyer can request a partial or total refund from the seller if he/she demonstrates that the agreed quality is not met.
In case of agreement between the buyer and the seller to return the item, Tripartie secures the reshipment of the package.
Profiles are automatically monitored to detect fraudsters and help your customer service department make decisions.
The dispute resolution path is fully customizable to extend the user experience of your platform.
At each important step, the user receives an explanatory and colorful email notification sent by Tripartie.
Follow the progress of your platform's transactions in real time and export the data necessary for your analyses.
The Le Trico application is a platform for buying and selling fashion items between individuals in New Caledonia. Unique of its kind, Le Trico aims to replace players such as Vinted and other historical platforms. Le Trico uses the Tripartie solution to reassure users and boost traffic.
Kumulus Vape is one of the leading online retailers of products dedicated to the world of vape. A committed player in the fight against tobacco, Kumulus Vape offers a unique choice of high-performance products. The company, listed on Euronext Growth, calls on Tripartie to protect its brand image on the second-hand market.
The Anibis classifieds platform is Switzerland's most popular, and aims to keep products in circulation longer and encourage the local exchange of second-hand goods. Anibis is modernizing its business model by securing every transaction with Tripartie.
of complaints automatically resolved by the users themselves
less time spent by your customer service on each residual dispute
of additional commissions generated on average for your platform
RGPD and Digital Services Act compliant and compatible with all payment providers