Adevinta chooses Tripartie to secure the transactions of its platforms

Founded in 2018, Adevinta is the global leader in the online classifieds market, and a strong advocate for sustainable commerce. Among its ranks, Adevinta has 25 marketplaces spread over 10 different countries, including Leboncoin or eBay. With a portfolio spanning consumer goods, mobility, real estate, vacation rentals and jobs. Every month, their marketplaces attract more than 120 million users and more than a million businesses. The Adevinta Group went public on the Oslo Stock Exchange on 10 April 2019.

Initial problem

To consolidate its leadership in the mainly European classifieds market, the group has set itself the strategic priority of adopting a transaction-oriented business model, which involves guaranteeing the security of users on its various platforms.

The goal is to prevent both the increase in deliberate fraud and disputes between users, mainly caused by satisfaction issues. The integration of secure payment systems on their second-hand buying and selling platforms has led to a significant increase in disputes. Despite the responsiveness and expertise of their customer services, dispute resolution remains a challenge.

As such, Adevinta is partnering with Tripartie to enable its platforms to solve two major problems. First of all, the first is to alleviate customer services from recurring litigation in order to take care of, if necessary, cases requiring final arbitration. The second is the commission policy. This is because it can only be deducted when the transaction is concluded and is no longer awaiting settlement.

Added value of Tripartie

Faced with the scale of the group's operations and the need to efficiently process all requests in a limited period of time, Adevinta uses the Resolution Center^® solution from Tripartie.

Tripartie Resolution Center^® is a tool for preventing and resolving user disputes to improve the reputation of each platform and streamline its customer service:

• Improve the UX and reputation of the platform – User disputes are resolved quickly and fairly;
• Reduce operating costs – Automate amicable resolutions between users;
• Increase revenue – Contentious transactions are definitively settled and generate commissions;
• Decrease reputational risk – Automated detection of scammers and fraudsters by verifying sellers and buyers;
• Settling Disputed Transactions – Funds secured by the buyer on an e-wallet may be validly returned.

Main platforms of the generalist vertical: