Users are guided to find an amicable solution
A simple user path in your colours allows the buyer to describe his complaint in detail. The seller has the opportunity to respond by accepting or rejecting the offer.
Tripartie improves the buying and selling experience on your marketplace to build user loyalty and simplify the day-to-day work of your customer service.
Get in touch7% disputes on platforms with secure payment in place
45 minutes are devoted by the customer service to each dispute
65 % of the resolutions fail and do not generate a commission
Many transactions result in a complaint because the quality of the good or service sold does not meet the buyer’s expectations.
It is difficult to determine whether the buyer or the seller deserves a commercial gesture. Yet users expect fair action from you.
Accompany each individual in the finalisation of his or her transaction while collecting reliable data to quickly find a fair outcome.
of complaints
automatically resolved
of time spent on each
remaining dispute
additional commissions
generated for the platform
Tripartie is a complete solution that first favours an amicable resolution of each user dispute before your customer service department takes care of the arbitration.
The buyer may request a partial or total refund if he/she demonstrates a lack of quality.
If users agree to return the item, Tripartie secures the reshipment of the package.
Profiles are monitored to detect fraudsters and to help your customer service department make decisions.
The journey is fully customisable in your colours and logo to extend the user experience.
At each important stage, users receive an explanatory notification email in your colours.
Monitor the progress of your platform's transactions in real time and export the necessary data.
Tripartie built its solution around core values as well as the main legal principles
so that you can provide excellent service:
The procedure is intuitive and allows everyone to present their point of view for a quick resolution.
Sensitive user information is masked to ensure a fair and objective resolution process.
Users’ personal data is protected and the dispute resolution process is fully secure.
Together we find the best processes to resolve conflicts while respecting our core values.