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Quick & fair user disputes resolution.

Automate the amicable resolution of your Marketplace user disputes & provide your customer service with a powerful tool to arbitrate the most difficult cases.

 

Discover in video

7 days

three out of four disputes are solved in less than a week.

86%

is the satisfaction rate of our users who have experienced a dispute.

104

is our legal committee's number of years of experience.

Online sales are risky

It is difficult for marketplaces to control the quality of exchanges.

  • Object damaged or in poor condition
  • Service delivery poorly carried out
  • Discovery of a hidden defect

Online sales are risky

It is difficult for marketplaces to control the quality of exchanges.

  • Object damaged or in poor condition
  • Service delivery poorly carried out
  • Discovery of a hidden defect

Immediately solve the problem

Easily find an amicable agreement, failing which an arbitrator makes a fair decision.

  • Easy, no assistance required
  • Fast and at no extra cost
  • Transparent and fair for users

Immediately solve the problem

Easily find an amicable agreement, failing which an arbitrator makes a fair decision.

  • Easy, no assistance required
  • Fast and at no extra cost
  • Transparent and fair for users

How does it work?

In the event of a dispute, just answer simple questions and let us be your guide. We help you to find an amicable settlement, failing which the Tripartie arbitrators will analyse the situation and make a fair decision.

1. Amicable resolution

Together, let's quickly find common ground.

Explain us the situation

Both parties are invited to provide more information on the dispute, directly from their personal space.

Make offers and counter-offers

Once both parties have explained the situation, you have the opportunity to make offers and counter-offers.

An agreement is reached

Within a maximum of 14 days an agreement is reached. The money is then immediately paid out according to the distribution you have decided.

If an agreement can’t be found, the Tripartie arbitrators maintain a fair balance.

2. Arbitration

In the absence of an amicable agreement, an arbitrator takes an impartial decision.

Communicate elements

An independent arbitrator is assigned to your dispute and is at your disposal. You can submit all the information and evidence you want (photographs, emails, invoices, etc.).

Take part to a quick audition

Discuss the information provided and add documents if necessary.

A fair decision is made

The arbitrator takes a reliable and explained decision. The funds are immediately paid out based on it.

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Our values

In addition to the principles of transparency, fairness, objectivity and impartiality that guide its resolution process, Tripartie is committed to respecting these key values:

Confidentiality & security

Your personal data is confidential and all the documents provided are encrypted.

Accessibility & listening

Discuss with the Tripartie arbitrator in charge of your dispute whenever you want.

Speed & simplicity

The procedure created by Tripartie is intuitive and 100% digital for a fast resolution.

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The best practitioners

Our committee constantly improves the dispute resolution process and provides the guarantees to ensure that Tripartie’s ethical values are respected.

Charles-Elie Martin

Lawyer

Employment Law

Aix-Marseille University

Nicolas Deschamps

Jurist and consultant

Business Law

ESCP & Nanterre University

Nathan Goeury

Bailiff

Enforcement procedures

Sorbonne & Procedures School

Nicolas Paganelli

Lawyer

Criminal Law

Panthéon-Assas University

François Weidler-Bauchez

Lawyer

Business Law

Sciences Po

Stéphane Ruinat

Jurist and consultant

Financial Law

Paris-Dauphine & Descartes Universities

Théodora Radkova

Lawyer

Corporate Law

HEC, Lyon & Manchester Universities

Antoine Reynier

Notary

Private Law

Nanterre & Tours Universities

Géraldine Lesage

Lawyer

European Law

Assas & München Universities

Judith Gourret

Jurist

Franco-German International Law

Sorbonne & Nanterre Universities