Commencez à utiliser Tripartie en quelques secondes

Nous vous enverrons un message contenant un lien pour télécharger l’application.

Quick & fair user disputes resolution.

Automate the amicable resolution of your Marketplace user disputes & provide your customer service with a powerful tool to arbitrate the most difficult cases.

Discover in video

7 days

three out of four disputes are solved in less than a week.

86%

is the satisfaction rate of our users who have experienced a dispute.

104

is our legal committee's number of years of experience.

Online sales are risky

It is difficult for marketplaces to control the quality of exchanges.

Object damaged or in poor condition
Service delivery poorly carried out
Discovery of a hidden defect

Online sales are risky

It is difficult for marketplaces to control the quality of exchanges.

Object damaged or in poor condition
Service delivery poorly carried out
Discovery of a hidden defect

Immediately solve the problem

Easily find an amicable agreement, failing which an arbitrator makes a fair decision.

Easy, no assistance required
Fast and at no extra cost
Transparent and fair for users

Immediately solve the problem

Easily find an amicable agreement, failing which an arbitrator makes a fair decision.

Easy, no assistance required
Fast and at no extra cost
Transparent and fair for users

How does it work?

In the event of a dispute, just answer simple questions and let us be your guide. We help you to find an amicable settlement, failing which the Tripartie arbitrators will analyse the situation and make a fair decision.

1. Amicable resolution

Together, let's quickly find common ground.

Explain us the situation

Both parties are invited to provide more information on the dispute, directly from their personal space.

Make offers and counter-offers

Once both parties have explained the situation, you have the opportunity to make offers and counter-offers.

An agreement is reached

Within a maximum of 14 days an agreement is reached. The money is then immediately paid out according to the distribution you have decided.

If an agreement can’t be found, the Tripartie arbitrators maintain a fair balance.

2. Arbitration

In the absence of an amicable agreement, an arbitrator takes an impartial decision.

Communicate elements

An independent arbitrator is assigned to your dispute and is at your disposal. You can submit all the information and evidence you want (photographs, emails, invoices, etc.).

Take part to a quick audition

Discuss the information provided and add documents if necessary.

A fair decision is made

The arbitrator takes a reliable and explained decision. The funds are immediately paid out based on it.

Our values

In addition to the principles of transparency, fairness, objectivity and impartiality that guide its resolution process, Tripartie is committed to respecting these key values: