Quick & fair online disputes resolution

Our innovative dispute resolution procedure does not require assistance and does not involve any additional costs.

Discover in video

7 days

three out of four disputes are solved in less than a week.

86%

is the satisfaction rate of our users who have experienced a dispute.

104

is our legal committee's number of years of experience.

Online sales are risky

It is common that a dispute arises when a service is provided online or when a second-hand good is sold on the Internet.

For example, a smartphone may have a hidden malfunction
The logo created by a graphic designer may not fully satisfy the customer

Tripartie solves the dispute by helping the parties to reach an amicable settlement. In the absence of an agreement, a fair decision is made by a Tripartie arbitrator.

Online sales are risky

It is common that a dispute arises when a service is provided online or when a second-hand good is sold on the Internet.

For example, a smartphone may have a hidden malfunction
The logo created by a graphic designer may not fully satisfy the customer

Tripartie solves the dispute by helping the parties to reach an amicable settlement. In the absence of an agreement, a fair decision is made by a Tripartie arbitrator.

Tripartie immediately solves the problem

Immediate payment

During the procedure, funds are kept in a secure account prior to be split according to the amicable settlement or the decision of the Tripartie arbitrator.

Unique on the market

Tripartie is the only trusted third party that secures both the payment of transactions and the outcome while applying strict procedural guarantees.

Tripartie immediately solves the problem

Immediate payment

During the procedure, funds are kept in a secure account prior to be split according to the amicable settlement or the decision of the Tripartie arbitrator.

Unique on the market

Tripartie is the only trusted third party that secures both the payment of transactions and the outcome while applying strict procedural guarantees.

How does it work?

In the event of a dispute, just answer simple questions and let us be your guide. We help you to find an amicable settlement, failing which the Tripartie arbitrators will analyse the situation and make a fair decision.

1. Amicable resolution

Together, let's quickly find common ground.

Explain us the situation

Both parties are invited to provide more information on the dispute, directly from their personal space.

Make offers and counter-offers

Once both parties have explained the situation, you have the opportunity to make offers and counter-offers.

An agreement is reached

Within a maximum of 14 days an agreement is reached. The money is then immediately paid out according to the distribution you have decided.

If an agreement can’t be found, the Tripartie arbitrators maintain a fair balance.

2. Tripartie arbitration

In the absence of an amicable agreement, our arbitrators make an impartial decision.

Communicate elements

An experienced and independent Tripartie arbitrator is assigned to your dispute and is at your disposal. You can submit all the information and evidence you want (photographs, emails, invoices, etc.).

Take part to a quick audition

You may take part to a very short online hearing. This is an opportunity to discuss the information provided and to request additional documents if necessary.

A fair decision is made

A Tripartie arbitrator makes a reliable and explained decision. The funds are immediately paid out based on it.

Our values

In addition to the principles of transparency, fairness, objectivity and impartiality that guide its resolution process, Tripartie is committed to respecting these key values: