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Tripartie Protects me in the event of a dispute with the buyer or seller

If the transaction does not go as planned, I let myself be guided to find a quick and fair solution.

  • Easy and with no assistance required
  • Fast and at no extra cost
  • Transparent and protective of my interests
Discover the app

on average to definitively close my problem

satisfaction rate on dispute resolution

years of experience in Law for our Legal Committee

Peer-to-peer sales are risky

19% of exchanges result in dissatisfaction, often because the quality of the good or service sold does not meet expectations.

  • Damaged or in poor condition
  • Poorly delivered services
  • Discovery of a latent defect

How does it work?

If there is a problem with my transaction, I let myself be guided by Tripartie and answer simple questions in just a few clicks. Tripartie helps me to find an amicable agreement, failing which the platform's arbitrators analyze the situation before making an informed decision.

1. Amicable discussion

Quickly find common ground

Explanation of the situation

I can communicate more information about the dispute from my personal space Tripartie.

Counter-offer of price

I have the option to make a counter-offer of price to the seller or ask for a full refund.

An agreement is often reached!

An agreement was quickly reached. Otherwise, a referee takes charge.

2. Intervention of an arbitrator

If no agreement is reached, an arbitrator renders an impartial decision.

Sending Evidence

I submit to an independent referee any information I want, such as a video or photos.

A fair decision is made!

The arbitrator renders a reliable and explained decision.

Our Values

In addition to the principles of transparency, fairness, objectivity and impartiality that guide its resolution process, Tripartie is committed to respecting certain key values:

Privacy & Security

My personal data is confidential and the documents provided are encrypted.

Accessibility and listening

I have easy access to all the relevant information about my ongoing dispute.

Speed and simplicity

The procedure created by Tripartie is intuitive and 100% digital for quick resolution.

Frequently Asked Questions

The team Tripartie Accompanies you every step of the way.

If you are a buyer:

Once your offer to purchase has been accepted, Tripartie Place your payment in a secure account. Your payment is only transferred to the seller once the transaction has been completed. In case of shipment, Tripartie Tracks and verifies delivery. So you are guaranteed to get an item that meets your expectations.

You are a seller:

Tripartie verifies the buyer's solvency by placing his payment in a secure account before the handover of the property. In case of shipment, Tripartie Tracks and verifies delivery. Once the transaction is validated, the payment is automatically transferred to your wallet Tripartie. So you are guaranteed to be paid in full and immediately.

And if something goes wrong?

Tripartie acts as a neutral trusted third party and resolves the dispute quickly.

Funds disbursed via the mobile app Tripartie are secured with our banking partner until the end of the transaction. Thanks to the blocking of funds, you have an inspection period allowing you to: verify the object of the transaction, and return it to the seller in case of non-compliance in order to get a refund immediately.

There are no additional costs for the buyer or customer, as well as for the seller or service provider.

Funds disbursed via the mobile app Tripartie are secured with our banking partner until the end of the transaction. Thanks to the blocking of funds, you have an inspection period allowing you to: verify the object of the transaction, and return it to the seller in case of non-compliance in order to get a refund immediately.

See the Help Center